Steps to Recall a Product

Product Recalls | Dangerous Drugs | Learn About Product Recalls | Steps to Recall a Product | Vioxx | Bextra

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A product recall usually involves the following steps, which may differ according to local laws:

• Company/Supplier notifies the respective government agency of their intention to recall a product. Consumer hotlines or other communication channels are established.
• Product recall announcements are released on the respective government agency's website (if applicable), as well as in paid notices in the metropolitan daily newspapers. In some circumstances, heightened publicity will also result in news television reports advising of the recall.
• Typically, the consumer is advised to return the goods, regardless of condition, to the store from which it was purchased for a full refund or modification.
• Avenues for possible consumer compensation will vary depending on the specific laws governing consumer trade protection.